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Your satisfaction matters to us. Explore our refund and cancellation policy to understand the terms, conditions, and process for cancellations, refunds, and eligible returns. We’re committed to making every step simple, fair, and transparent.
Effective Date: November 13, 2026
At GSP Technologies, we sell digital software products, including WordPress themes, plugins, modules, extensions, and other downloadable development tools.
Since digital products can be accessed, downloaded, and installed immediately after purchase, refunds are handled according to the conditions described below and applicable consumer protection laws.
All products sold through our website are digital products. No physical items are shipped.
Once payment is confirmed, customers may receive immediate or subsequent access to product downloads.
Please carefully review product descriptions, features, screenshots, compatibility requirements, and licensing details before making a purchase.
We may approve refunds under the following circumstances:
A. Duplicate Purchases
If you accidentally purchase the same product more than once using the same account, you may request a refund for the duplicate transaction.
B. Product Not Delivered
If payment is successful but the purchased product is not made available, contact our support team.
We will first attempt to resolve the delivery issue. If delivery cannot be completed, a refund may be issued.
C. Materially Misrepresented Product
If a product is materially different from its advertised description or listed functionality, please contact us with supporting information.
We will investigate the issue and determine an appropriate resolution, which may include a fix, replacement, or refund.
D. Verified Technical Issues
If a product has a genuine technical defect that prevents its advertised core functionality and our team cannot reasonably resolve the issue, you may be eligible for a refund.
We may request relevant technical information to investigate the issue.
Refund requests may be declined in circumstances such as:
These conditions do not limit any mandatory refund or consumer rights available under applicable law.
To request a refund, email us with the following information:
Your registered email address.
Order or transaction ID.
Product name.
Reason for requesting a refund.
Screenshots, error messages, or other supporting information, where applicable.
Send your request to:
Our team will review your request and may contact you for additional information.
We aim to review refund requests within 3–5 business days.
If a refund is approved, it will generally be processed through the original payment method or another legally permitted method.
The time taken for the refunded amount to appear in your account depends on your payment provider or bank.
If we introduce subscription-based products or recurring services, cancellation of future billing will not automatically mean that previous payments are refundable.
Applicable subscription terms will be disclosed before purchase.
Customers may request cancellation before an order has been completed or digital access has been provided, where cancellation is technically and legally possible.
Once digital access has been provided, cancellation and refund requests will be evaluated under this policy.
For refund and cancellation assistance:
Email: [email protected]
Phone: +91 9217885758
Address: SCO 666, Sector 70, Mohali, Punjab, India.