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Questions about a product, a refund, or becoming an author? Pick a channel below or send us a message — a real person reads every email.

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For product help, refunds and general questions. We reply within one business day.

Call us+1 (415) 555-0148

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Our office is open to partners by appointment. Drop us a line first.

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    Frequently asked questions

    Quick answers to the things people ask us most. Can't find yours? Send a message above.

    How long do you take to reply?

    Most emails are answered within one business day. Author applications and refund requests can take up to three business days during busy periods.

    I need help with a product I bought — who do I contact?

    Start by messaging the author from your account dashboard. If you don't hear back within 48 hours, email our support team and we'll step in.

    How do I request a refund?

    You're covered by our 14-day money-back guarantee. Open a refund request from your purchases page or email us with your order number.

    I want to sell my work on GSPHub — where do I start?

    Choose 'Become an author' in the form below. We'll review your portfolio and get back to you with next steps, usually within a week.

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    Whether it's a product question, a partnership or a bug — we'd love to hear from you.

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