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Effective Date: November 13, 2026
GSP Technologies aims to provide reliable software products and helpful technical assistance to customers.
This policy explains what support and updates are available after purchasing our themes, modules, plugins, extensions, and other digital products.
Technical support is provided according to the support period and terms specified on the applicable product page.
Depending on the product, support may include:
Installation guidance.
Basic configuration assistance.
Troubleshooting product-related issues.
Help with advertised features.
Assistance with product activation.
Guidance regarding documented functionality.
Support availability and duration may differ between products.
Unless explicitly stated on the product page, support does not include:
Custom feature development.
Custom design or styling work.
Website redesigns.
Custom third-party integrations.
Modifications to unrelated themes or plugins.
Server administration.
Hosting or domain-related issues.
Troubleshooting unrelated third-party software.
General WordPress development work.
These services may be available separately as paid development services.
We may release software updates to improve the quality, functionality, security, and compatibility of our products.
Updates may include:
Bug fixes.
Security patches.
Performance improvements.
Compatibility updates.
Feature enhancements.
Improvements to user experience.
Updates will be made available through the delivery or account system specified for the relevant product.
The update period, where applicable, will be specified on the product page or at checkout.
Unless a product explicitly promises lifetime updates, we do not guarantee unlimited or lifetime updates.
Updates may be discontinued for products that are retired, unsupported, or no longer technically maintainable.
Payments are handled through third-party payment service providers.
Your payment information may be subject to the privacy policies and security practices of the relevant payment provider.
We do not control the independent privacy practices of external payment providers.
If you discover a product-related bug, please contact our support team with:
Product name.
Order ID or license information.
WordPress and PHP versions, where applicable.
Description of the issue.
Steps to reproduce the issue.
Screenshots or error messages, if available.
Providing clear information helps us investigate and resolve issues more efficiently.
We take reported security issues seriously.
If you discover a potential vulnerability in one of our products, please report it privately to:
Please avoid publicly disclosing vulnerabilities before we have had a reasonable opportunity to investigate and address them.
We aim to respond to support inquiries within 1–3 business days.
Actual response times may vary depending on issue complexity, support volume, holidays, and the support terms applicable to your product.
A response-time target is not a guarantee of issue resolution within that period.
To investigate technical issues, we may request relevant diagnostic information.
Where access to a website or hosting environment is necessary, you should provide only the minimum temporary access required.
Never share payment card details, personal account passwords, or other unnecessary sensitive information through support channels.
We reserve the right to discontinue products, updates, or support services when necessary.
Where a product has a specific support or update commitment, we will honor the applicable purchase terms and mandatory legal obligations.
For product assistance, bug reports, and update-related questions:
Email: [email protected]
Phone: +91 9217885758
Address: SCO 666, Sector 70, Mohali, Punjab, India.